Return Merchandise Authorization (RMA)

Return Merchandise Authorization (RMA): RMA Procedure, In the event of hardware problem, please send 'RMA Request' to CET; CET will issue an RMA number if investigation is needed; After receiving the RMA number, please send the faulty hardware to CET as ‘

RMA Procedure

  1. In the event of hardware problem, please send 'RMA Request' to CET;
  2. CET will issue an RMA number if investigation is needed;
  3. After receiving the RMA number, please send the faulty hardware to CET as ‘Return-for-Repair’. All returned hardware must have a valid CET RMA number for tracking purpose. Do not return any hardware until an RMA is issued;
  4. All claims filed for hardware units that fail (under warranty) will be repaired or replaced at the sole discretion of CET;
  5. CET will return new (if warranty) or repaired hardware back to distributor with 'RMA Report';
  6. Case closed. 

RMA Request

Note: Please fill out the fields marked with an asterisk.

Please also kindly send the photos of your faulty device(s) to: RMA@cet-global.com

(Photos can be decisive. More photos will be appreciated.)

CET is a leading vendor of Energy Management System and provides complete solutions for energy management & power quality monitoring for the commercial, industrial and utility markets. CET supplies high quality yet economical Energy Management Solutions

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