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RMA Procedure

1.In the event of hardware problem, please send 'RMA Request' to CET;

2.CET will issue an RMA number if investigation is needed;

3.After receiving the RMA number, please send the faulty hardware to CET as ‘Return-for-Repair’. All returned hardware must have a valid CET RMA number for tracking purpose. Do not return any hardware until an RMA is issued;

4.All claims filed for hardware units that fail (under warranty) will be repaired or replaced at the sole discretion of CET;

5.CET will return new (if warranty) or repaired hardware back to distributor with 'RMA Report';

6.Case closed.

Job Title:
*Phone Number:
Postal Code:
*PO Number:
*Project Name:
*Device Model:
*Serial Number:
*Issue Description:
Note: Please select the message type first and then fill out the fields marked with an asterisk (*) .
Please also kindly send the photos of your faulty device(s) to:
(Photos can be decisive. More photos will be appreciated.)
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